Return & Refund Policy
Return and Refund Policy
Store Name: PurseBargains
Website: www.pursebargains.com
Returns Destination: United Kingdom
1. Returns and Cancellation Period
At PurseBargains, customer satisfaction is important to us.
For most online purchases, UK customers have the legal right to cancel their order within 14 days of receiving the goods, without providing a reason. After notifying us of the cancellation, customers generally have an additional 14 days to return the items.
Certain legal exceptions may apply. Nothing in this policy affects your statutory consumer rights.
2. Return Eligibility
For change-of-mind returns, customers should take reasonable care of the items while inspecting them.
Where possible, products should be returned with their original packaging, accessories, and included labels.
Customers may be responsible for any reduction in the value of goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.
Faulty, damaged, incorrect, or misdescribed products will be handled in accordance with applicable UK consumer law.
3. How to Request a Return
To request a return or cancel an order:
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Visit our Contact Us page at www.pursebargains.com.
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Contact our customer support team with your order number and return or cancellation request.
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Follow the return instructions provided by our team.
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Package the item securely and send it using the provided instructions.
Please retain your proof of postage and tracking details until your return has been resolved.
4. Return Shipping Costs
For change-of-mind returns, customers are responsible for the direct cost of return postage, provided this was communicated before purchase as required by law.
If an item is faulty, damaged, incorrect, or misdescribed, we will handle the return in accordance with applicable UK consumer law and cover return costs where legally required.
Any refund of the original delivery charge will be handled in accordance with applicable consumer law.
5. Refund Processing
Approved refunds will be processed in accordance with applicable UK consumer law.
For standard online cancellations, we may withhold a refund until the returned goods are received or evidence of return is provided, whichever occurs first.
Refunds will generally be issued within 14 days of receiving the returned goods or receiving the required evidence of return, as applicable.
Refunds will normally be made using the original payment method unless another arrangement is agreed with the customer.
Please note that your bank or payment provider may require additional time to display the refunded amount.
6. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, incorrect, or misdescribed product, please contact us as soon as possible.
Please include your order number, a description of the issue, and photographs where helpful.
We will review your request and explain the appropriate next steps in accordance with your statutory rights.
Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another appropriate remedy.
7. Exchanges
If you wish to exchange an item, please contact our customer support team.
Exchange availability depends on stock and the circumstances of your request.
Your statutory rights remain unaffected.
8. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to stop the order if it has not already been processed or dispatched. However, cancellation cannot be guaranteed once dispatch has taken place.
Your statutory cancellation rights remain applicable where relevant.
9. Refund Exceptions
Certain products may be excluded from the usual change-of-mind cancellation rights under UK law, depending on their nature or circumstances.
Any applicable exception will be interpreted in accordance with the law.
This does not affect your rights regarding faulty, damaged, or misdescribed goods.